How we work.
Do I need to be home?
You do not need to be home for us... but we always love it when you are!
Do I always have the same cleaner?
You will always have the same cleaner unless your cleaner is sick or on vacation. In that case, we ask if you would prefer a substitute or not. Since every detail of how to care for your home is documented, a substitute should be able to do a very good job.
How often do you come?
We are a weeekly cleaning service. The consistency allows us to maintain the standards our customers expect.
Do they always come on the same time, and on the same day?
Yes, you have the same cleaner on the same day and at the same time every week.
What is included in a standard cleaning?
Standard cleaning by us includes everything! We take out the trash and recycling, detail dusting, washing all floors and baseboards on hands and knees with cotton diapers, vacuuming, cob-webbing, cleaning door frames, picture frames, window frames, and sills, detail cleaning in the bathrooms and kitchen, and more.
Do you do laundry, ironing, errands?
Yes, we do laundry, errands, pet-walking, grocery shopping, pick up dry-cleaning.... anything you need.
Do I provide the supplies?
We provide all the supplies.
Do you wash windows?
We wash windows over kitchen sinks because they get splatters and we wash glass doors that get kid or pet prints on them. We do not do whole house windows - but - we do arrange for window cleaning to be done while we are there, so you don't have to be!
What if I have a security alarm?
If you have an alarm, we will need the code.
what if something gets broken?
Our employees are trained to be very careful. Accidents do happen. If something is broken, you will be notified immediately. The item will be left with a note. We will repair or replace it right away.